SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Rock Mights' Shipping Policy section. Here, we outline our efficient shipping methods, secure packaging, and transparent costs. We prioritize clear communication to establish trust and ensure customer loyalty.

Shipping Methods and Timeframes:

We offer standard and expedited shipping options to best suit your needs.
Orders are processed within 1-2 business days after purchase.
Standard shipping typically takes 2-5 business days, while expedited shipping is usually delivered within 1-3 business days.
You will receive a confirmation email with tracking information once your order has shipped.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Packaging:

All products are securely packaged to ensure they arrive in excellent condition.
We use eco-friendly and recyclable materials whenever possible.

International Shipping:

We currently ship within the U.S. only. Stay tuned for updates on international shipping availability!

Order Tracking:

Track your order using the tracking number provided in your shipping confirmation email.

Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work quickly to resolve the issue.

For any questions about shipping, please contact our support team at rockmightsllc@gmail.com. We are here to help!

RETURN & EXCHANGE POLICY

At Rock Mights, we take pride in our Return Policy. We aim to provide clear guidelines for customers in the event of changes in their purchase decisions or product dissatisfaction. Our straightforward refund or exchange policy is designed to instill confidence and trust in our customers.

Return and Exchange Eligibility:

Items must be returned within 7 days of the delivery date.
Products must be in their original, unused condition and in the original packaging.
Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

Used, opened, or damaged items cannot be returned or exchanged unless they are defective.
Final sale items and gift cards are not eligible for returns or exchanges.

Return Process:

Contact our support team at rockmightsllc@gmail.com to initiate a return or exchange.
Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
Pack your item securely and include your proof of purchase inside the package.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days to your original payment method.

Exchanges:

If you need to exchange an item, we will send you the replacement product once the original item is received and inspected.
Exchanges are subject to product availability.

Shipping Costs:

Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange a prompt replacement or refund at no additional cost to you.

For any questions or assistance with returns or exchanges, please reach out to our support team at rockmightsllc@gmail.com. We are dedicated to making your shopping experience with Rock Mights as smooth as possible.